Reporting a Payment Problem

We use best-in-class partners for payment processing (Stripe for credit card payments). Still, sometimes unanticipated issues can arise.

If the issue is with a credit card payment, please start by submitting a support ticket through our Storj support portal. We will attempt to resolve the issue prior to escalating with Stripe.

If the issue is with a USDC deposit, first check that the transaction was confirmed on the Ethereum network, for example on Etherscan. Deposits can take up to 4 hours to appear in your balance. If the transaction is confirmed and your balance still has not been updated, submit a support ticket through our support portal, including the transaction hash.

Please note that the deposit address accepts only USDC on the Ethereum network (L1). Deposits sent on other networks, or of tokens other than USDC, will not be credited to your account.