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FAQ & Support

If you can't find what you're looking for in the Community Forum, contact Support.

Storj Support

FAQ, articles, and support

Storage Node Support

FAQ, troubleshooting, and support

Our support process, responsibilities, and hours are published in our Terms of Service. Our support hours are:

  • Between 9:00 A.M. to 8:00 P.M. Eastern Time on Business Days for Severity Level 1 Errors

  • Between 9:00 A.M. to 5:00 P.M. Eastern Time on Business Days for other Support Requests

You can submit a ticket via our Support Portals or via our Twitter @StorjSupport.